Privacy Policy

TradeCopyFX ("TradeCopyFX", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and the choices you have when using the TradeCopyFX website, dashboard, APIs, and related services (collectively, the "Services").

TradeCopyFX is a software-as-a-service infrastructure provider for copy trading. We are not a broker, dealer, exchange, or custodian, and we do not hold client funds.

We collect information that you provide directly to us, information generated through your use of the Services, and information from connected systems. This may include:

• Identity information such as your name and email address.

• Account credentials used to sign in to the TradeCopyFX dashboard.

• Billing information such as subscription details and payment metadata processed by our payment providers.

• MT4/MT5 account-related data such as account numbers, server names, broker, balance, equity, open positions, and trading activity required to operate the copier.

• Technical, browser, and device information such as IP address, browser type, operating system, and timestamps.

• Usage analytics describing how you interact with the dashboard and platform features.

We use the information we collect to:

• Create, authenticate, and secure your TradeCopyFX account.

• Provide the copy trading infrastructure, account manager, capital protection, and related Services.

• Process subscriptions, billing, renewals, and related accounting.

• Provide customer support and respond to your requests.

• Monitor the platform for performance, abuse, fraud, and security threats.

• Improve platform performance, reliability, and the overall user experience.

• Send service-related emails, security alerts, and operational notifications.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Services are used.

We may also use session tracking, analytics, and performance monitoring tools to measure platform health and improve features.

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use parts of the Services.

We apply technical and organisational measures designed to protect your information, including:

• SSL/TLS encryption for data in transit.

• Secure authentication and session management for the dashboard.

• Internal access controls, role separation, and audit logging.

• Ongoing monitoring intended to detect and prevent unauthorised access.

While we work to safeguard your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

TradeCopyFX does not sell your personal data.

We may share information only when necessary, including with trusted service providers who help us operate the platform (such as hosting, analytics, communications, and payment processors), or where required to comply with applicable law, legal process, or a lawful request from a competent authority.

Service providers are expected to handle your information consistently with the purposes for which it was shared and applicable confidentiality and security obligations.

The Services integrate with third-party systems including brokers, MetaTrader platforms, payment providers, analytics tools, and hosting providers. These integrations are required for the platform to operate as intended.

Third-party systems are operated independently and are not under TradeCopyFX's control. Their handling of your information is governed by their own terms and privacy policies, and we encourage you to review them.

We retain personal information for as long as necessary to provide the Services, comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain operational security.

When information is no longer required, we will take reasonable steps to delete or anonymise it.

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or outdated information.

• Request deletion of your account and associated personal data.

• Opt out of marketing communications at any time.

To exercise these rights, contact us at the address listed in the Contact Information section. We may need to verify your identity before fulfilling certain requests.

The Services are provided on an "as available" basis. No online platform can guarantee 100% security or uninterrupted availability.

Outages, latency, third-party failures, or security events may affect the Services from time to time. We make reasonable efforts to maintain a stable and secure platform, but you acknowledge these inherent limitations of online systems.

The Services are not intended for and may not be used by individuals under the age of 18.

We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in the Services, our business practices, or applicable law. The updated policy will be posted on this page with a revised "Last updated" date.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

This Privacy Policy is governed by and construed in accordance with the laws of the State of Kuwait.

Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the State of Kuwait.

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

support@tradecopyfx.com